Managed Services

     KCP Computing Solutions offers full service Managed IT Services for businesses of all sizes. Our managed service plans provide you with maximum flexibility across a number of critical technical services - making KCP Computing Solutions your complete managed IT service provider.
     We have partnered with a number with industry giants such as Microsoft, Adobe, Dell, HP and more. Our diverse partnerships and cross-platform experience ensures both the highest level of support and the best solution for your IT needs.

Flexible Support, Predictable Costs

     Our Managed Services simplify your most critical IT problems, giving you piece-of-mind and reducing both costs and downtime.  Many companies have experienced an IT disaster, and if you haven't it's really just a matter of time. Our proactive Network Monitoring and Off Site Data means no more reactionary services - and when combined with our off site data backup plans help keep your data and your network running smoothly for years to come.

Our managed services include:

• Network Monitoring
• Remote Tech Support Services
• Network Monitoring

     When services on your business network go down the results can be costly. What if your e-commerce website fails? What if you can't send an e-mail? All of those problems have the potential to bring productivity to a halt. With our network Monitoring services we can not only alert you of any problems while you're away, but we can assist you in resolving the issue, sometimes before you know an issue even exists!

Our Monitoring Services:

• Significantly reduce your network downtime
• Provide immediate attention to incidents - whenever they occur
• Alert you off issues while you're away
• Increase the productivity of your network
• Reduce end-user and customer frustration
• Access highly specialized expertise
• How does Network Monitoring work? We'll place our own state-of-the-art monitoring device on site at your business, and our team of experienced support professionals will monitor your network from our secure datacenter - providing you with individualized support designed to meet your infrastructure, staff and budget requirements. Plans are tailored to the size of your infrastructure - for one-of-a-kind flexibility.
• Depending on your needs, we can report every minor incident or only major concerns. You select the appropriate level of service and our staff can report, advise, or call in assistance — to our expert staff or yours. Your level of service needs to fit your business, and our plans are designed to give you exactly what you need. Getting started is simple — our Engineers will meet you on-site at your business for a face-to-face meeting, assess your needs and walk you through every step of the way.
• Get more information by calling us at (410) 652-3688 or contact us online.

Multi-Vendor & Multi-Device Environment Support

• Desktops
• Laptops
• Servers
• Routers
• Wireless
• Switches
• Email
• Rich Media Applications
• Virtualization
• Windows works too - Windows users have the option to use Microsoft Outlook, or Windows Mail and Calendar in Windows Vista.
• Get more information by calling us at (410) 652-3688 or contact us online.

Remote Tech Support

     Sometimes you need another pair of hands to tackle a problem - and our Remote Desktop Support services off you the assistance of an expert without leaving your computer. We'll take your frustrations off your hands and remotely access your computer to assess and address whatever problem you may have.

• Unparalleled Convenience - Help is literally a phone call away.
• Maximum Productivity - Your employees won't even need to step away from their desks to get the help they need.
• Safe and Secure - With end to end encryption you'll never have to worry about the security of our services.

     How do our Remote Support services work? For every device we'll be servicing you'll download a simple application which will allow us access to the computer. Whenever a problem arises you call into our Engineer hotline at (410) 652-3688. One of our experts will assess the problem over the phone and if necessary access your computer from our secure datacenter. Once the problem is identified - and it can be resolved remotely - the Engineer will work through the issue on the spot. If applicable we'll also provide advice as to how to avoid the situation in the future - keeping your employees informed and productive.

     Eliminate unnecessary downtime with our Remote Support services. Get more information by calling us at (410) 652-3688 or contact us online.

Remote Tech Support Services

• Initial Computer Setup
• Login Assistance
• System Updates
• Network & File Sharing Support
• Application Support
• Software Updates & Upgrades
• Anti-virus & anti-spyware support

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